Return Policy

Return Eligibility

We accept returns only for products that are:

• Damaged or defective when received.

• A clear unboxing video showing the damage is mandatory to raise a damage claim.
• Refund requests without a valid damage video will not be processed.
• Approved refunds will be credited to the original payment method within the standard processing timeline.
• All return requests are subject to verification and approval by our customer support team.

Return Period

• Return requests must be raised through WhatsApp within 2 days from the date of delivery.
• Return items should be shipped back by the customer within 7 days from the date of delivery.

Exchange Policy

We offer size or style exchanges on eligible purchases under the following conditions:

• Exchange requests must be initiated within 2 days of delivery via WhatsApp.
• The original dress must be returned within 7 days of delivery at the customer's own shipping cost.
• Once received and inspected, we will dispatch your requested size or style promptly.

Return Approval

• All return requests require approval from our customer support team before the product is sent back.
• Once your request has been approved, our team will provide the necessary return instructions.
• Please do not send any product back without receiving return approval from our support team.

Return Shipping

• We do not have a return pickup facility. Customers should ship the product back at their own expense.
• We recommend using a reliable and trackable courier service when returning a product.
• Please pack the product securely in its original packaging to prevent damage during return transportation.

How to Initiate a Return

To request a return, please contact our customer support team within 2 days of delivery.

Please provide the following information:

• Order ID
• Customer name
• Reason for the return
• Clear photographs of the product
• Photographs of the parcel, where applicable
• Unboxing video, where applicable

Our customer support team will review the request and guide you through the next steps.

Important Instructions

Please remember:

• Raise your Return/Exchange request through WhatsApp within 2 days of delivery.
• Do not use or wash the product if you intend to request a return.
• Keep the original packaging and tags safely.
• Take clear photographs and/or an unboxing video when opening the parcel, especially if the parcel appears damaged or tampered with.
• Obtain return approval before sending the product back.
• Use a trackable courier service when returning a product.
• Keep your return shipment receipt and tracking details until the process is completed.

Contact Us

For any questions regarding returns, exchanges, or refunds, please contact our customer support team.

Return Address