Return Policy

Domestic Return Policy:

We want you to love what you ordered! If you want to return the item(s) please check below:

• Return Eligibility: Only defective and wrong items will be accepted. Items must be unused, in their original packaging, and in the same condition as received. After approval of customer support team we can accept the returns.
  
  
• Return Process: Contact our customer service team at [cs@pattupavadai.com/+919790531041] to accept / initiate a return. Items can return for a refund or replacement within  7-days.
  

• Return Shipping: Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
  
  
• Refund: Once we receive your return, we will inspect the items and process your refund within 5-10 business days. Refunds will be issued to the original payment method.

International Return Policy:

We understand that international orders may have unique circumstances. Here’s how our international return policy works:  

• Return Eligibility: Similar to domestic returns, Only defective and wrong items will be accepted. items must be unused, in their original packaging, and in the same condition as received.
  
  
• Return Process: Contact our customer service team at [contact email/phone] within 7 days of delivery to initiate a return. Please provide your order number and reason for return.
  
  
• Return Shipping: International customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance.
  
  
• Customs and Duties: We cannot refund customs duties and taxes on international orders.
  
  
• Refund: Once we receive your return, we will inspect the items and process your refund within 5-10 business days. Refunds will be issued to the original payment method, excluding any shipping charges and customs duties paid.
  

Contact Us
 
If you have any questions about this Shipping Policy, please contact us

Email: support@pattupavadai.com ; info@pattupavadai.com
WhatsApp: +91-9790531041
 
Return Address
 
Pattu Pavadai
33, Indra Garden
Uppilipalayam Post
Coimbatore 641015
Tamilnadu, India

 

 

 

 

Last updated on 03-Aug-2024