FAQ

1. How can I place an order at pattupavadai.com?

Choose the item that you wish to purchase from our website, click on the "add to cart" button and make the online payment; soon, you would receive an order confirmation email from us. This email contains your order and shipping details.

2. Do I need to register for doing shopping through pattupavadai.com?

No, you can shop as a guest user but you will be required to share your contact details with us, If you register, it will help us communicate with you in the future.

3. How can I make payment for the product?

We accept online payments only. You can pay through credit/debit card, cash card, or internet banking.

4. How long it would take to deliver the product after the payment has been made?

We deliver your product within 4-6 working days of transaction or on the approximate delivery date mentioned by you in the order form, whichever is later.

5. How do I know that my order has been shipped?

We send you a confirmation email after your order has been shipped.

6. How do I contact you regarding my order?

You can send an e-mail to info@pattupavadai.com and we are glad to help you.

7. What should I do if a defective item is received?

If a defective item is received, then we replace the goods within 3 working days.

8. Is ordering online secure?

Yes, we take the utmost care with the information that you provide us when placing an order on our website.

9. Does your site install cookies?

Yes, we do install small packets of information on your computer temporarily. Cookies are used by us to streamline and enhance your ordering experience. To use our online store, you must have cookies enabled at all times.

10. Are there any hidden costs such as delivery charges, taxes, etc?

No, there are no hidden charges.