Cancellation Policy
At Pattupavadai.com, we strive to process your orders quickly and efficiently. However, we understand that sometimes plans change, and you may need to cancel an order. Please review our cancellation policy below:
Cancellation by Customer
Before Shipping
- Time Frame: You can cancel your order within 24 hours of placing it without any penalty.
- How to Cancel: To cancel your order, please contact our customer service team immediately at [contact email/phone] with your order number.
- Refund: If your order is canceled within 24 hours and before it has been shipped, we will process a full refund to your original payment method.
After Shipping
- Once your order has been shipped, it cannot be canceled. However, you may return the item(s) in accordance with our Return Policy.
Cancellation by Pattupavadai.com
We reserve the right to cancel any order at our discretion under the following circumstances:
- Stock Unavailability: If the item you ordered is out of stock.
- Payment Issues: If there are problems with payment processing.
- Invalid Shipping Address: If the shipping address provided is incomplete or invalid.
- Fraudulent Orders: If the order is suspected to be fraudulent.
In such cases, we will notify you via email or phone, and a full refund will be processed to your original payment method.
Refund Process
- Refunds will be processed within 5-7 business days after the cancellation is confirmed.
- The refund will be issued to the original payment method used for the purchase.
- Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment provider.
If you have any questions or need assistance with an order cancellation, please do not hesitate to contact our customer service team at [contact email/phone].
Contact Us
If you have any questions about this Shipping Policy, please contact us
Email: support@pattupavadai.com ; info@pattupavadai.com
WhatsApp: +91-9790531041
Last updated on 03-Aug-2024
