Cancellation Policy

Cancellation by Customer

Before Shipping

• Time Frame: You can cancel your order within 24 hours of placing it without any penalty.
• How to Cancel: To cancel your order, please contact our customer service team immediately with your order number.
• Refund: If your order is canceled within 24 hours and before it has been shipped, we will process a full refund to your original payment method.

After Shipping

Once your order has been shipped, it cannot be canceled. However, you may return the item(s) in accordance with our Return Policy.

Cancellation by Pattupavadai.com

We reserve the right to cancel any order at our discretion under the following circumstances:

• Stock Unavailability: If the item you ordered is out of stock.
• Payment Issues: If there are problems with payment processing.
• Invalid Shipping Address: If the shipping address provided is incomplete or invalid.
• Fraudulent Orders: If the order is suspected to be fraudulent.

Refund Process

• Refunds will be processed within 5–7 business days after the cancellation is confirmed.
• The refund will be issued to the original payment method used for the purchase.
• Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment provider.

Contact Us

If you have any questions or need assistance with an order cancellation, please do not hesitate to contact our customer service team.